Section 1: interRAI Assessment Software (iAS, formerly Momentum)
Your most common questions about using iAS, answered.
In August 2024, there was a software upgrade. To learn more, click here.
We recommend watching the following training videos below to help you with the new changes.
Click here to fill out a user access form.
This form is for requesting training, and changing iAS access.
To complete the form, you'll need:
- Your contact details, including your personal email address
- Your workplace details
- Your manager's name, work phone number and work email address
- Registered health professionals: your registration or APC number
- Enrolled nurses: name and contact details of your clinical supervisor.
Make sure you have all the information you need before you begin. This is because you can't save the form until you complete it. After you submit the form to us, a copy of the data is emailed to you and your manager automatically. Your manager must approve the form using the instructions in the email, for your access request to be processed.
You will need to fill out a user access form.
This form is for requesting training, and changing iAS access.
To complete the form, you'll need:
- Your contact details, including your personal email address
- Your workplace details
- Your manager's name, work phone number and work email address
- Registered health professionals: your registration or APC number
- Enrolled nurses: name and contact details of your clinical supervisor.
Make sure you have all the information you need before you begin. This is because you can't save the form until you complete it. After you submit the form to us, a copy of the data is emailed to you and your manager automatically. Your manager must approve the form using the instructions in the email, for your access request to be processed.
Make sure you are using the correct URL: https://civicaprod.interrai.health.nz/production
If you have existing bookmarks or shortcuts on your device, make sure that they link to the URL shown above.
The interRAI Assessment Software All Regions link at the top of our website will take you to the correct URL. Make sure the certificate information is highlighted inside the pop-up box before you click OK. In Google Chrome, this should be automatically highlighted, whereas in Edge you simply click on the certificate information to highlight it, and then click OK. If you don't see the certificate pop-up and see a "400 bad request" error on your browser screen when attempting to access Momentum, this is likely caused by one of the following scenarios.
- Cached browser data is preventing you from reaching the webpage - try cleaning your internet browser's cache and then restarting your device. Follow this guide for commonly used browsers. Ensure you set the time range to "All Time".
- The current client-side certificate has not been applied to your profile on the device you are using. Check with your manager or IT team. If your IT team installed the certificate and it isn't working, please contact them to assist with trouble shooting.
Still having issues logging on to iAS? Please call us on 0800 10 80 44 option 1 or email interRAI@tas.health.nz
If you've forgotten your iAS password, you can reset it yourself.
Still having trouble? Our software service desk can help.
Ring: 0800 10 80 44, option 1
You'll need your security questions if you forget your password, and to verify your identity when you call the helpdesk.
There are two common reasons why you may not be able to add a new assessment.
Firstly, check that the client has an open case (community) or has been admitted to the facility (ARC). The software requires that a client file is active before an assessment can be added. A quick way to check is to look at the patient/resident information in the top right-hand side of the screen, and check under the Date of Birth that it reads ‘Active’. Information on how to open a case for a client, or admit residents to your facility, is available in the workbook in iL&D – Unit 2: Completing assessments in the national interRAI software system.
Secondly, after checking the file is active, check your iL&D account and see if your methodology exams are up to date. If you haven't completed your methodology exams when required, your iAS access will be changed to read-only, as you're no longer a certified interRAI assessor. The education and support team can help you resolve this.
Call or email:
Phone: 0800 10 80 44, option 2
Email: interRAI@tas.health.nz
If you see this error message, it means the person you are trying to add already has a file in iAS. Try searching for the file, making sure the ‘Record Status’ is set to ‘All’.
If you still can’t access the file, you must have the file transferred.
Contact your local Needs Assessment Service Coordination (NASC) team to request a file transfer. If you are trying to complete an assessment within an ACC office and need a record transferred, follow the ACC File Transfer Request Process
To get your client's/resident's GP or nurse practitioner added in iAS, you must complete a Request to add a GP or nurse practitioner form
You will need the following information:
- The name of the health centre/practice.
- The name of the GP or nurse practitioner you wish to add (there is an option to add a generic GP for a practice).
- The street address, phone number, and email address of the health centre/practice.
Once you have completed the form your request will be automatically forwarded to our service desk, and you will also receive a copy of your request via email. If you do not receive this confirmation email, please resubmit the form as it may not have reached us either.
We will email you when the GP or nurse practitioner has been successfully added.
Contact your local Needs Assessment Service Coordination (NASC) and ask for a file transfer.
If you are completing an assessment within an ACC office and need a record transferred, follow the instructions in the ACC File Transfer Request Process
A common reason the assessment can't be marked complete is that your dates are in the wrong order. The interRAI software works in a very linear fashion, and all events must be in the correct date order. The Assessment Reference Date (ARD) can't be before the date that the case was opened (community) or the resident was admitted (LTCF).
When opening cases (in Case Activity) or admitting residents (in ADT), you can choose a date in the past to match the date the person started care with you.
You should check:
- The ARD in the assessment is correct
- In LTCF, the resident has been admitted on the correct day in the software
- In the community, the case has been opened on the correct day (usually the date the referral was received)
If these are correct, and you still can't mark the assessment complete, email interrai@tas.health.nz for support.
No, you can't correct completed assessments.
However, you can reopen assessments marked complete during your training only - contact your educator for help with this.
The process for making changes to an assessment after you have marked it complete is in the online workbook in iL&D, at the location below.
- Unit 2: Managing and Monitoring interRAI assessments
- Correcting an assessment that has already been marked complete.
If you see the message '400 Bad Request' when you visit iAS to log in, it may mean your client-side certificate needs to be updated. Please contact your IT Team or Manager first to help solve this.
If they are not able to solve the problem, please ask them to contact our service desk for assistance:
Phone: 0800 10 80 44, option 1
Email: interrai@tas.health.nz
All iAS outages are posted at the top of our homepage. Please check there first. If nothing is posted and iAS is running slowly or not working as expected, please contact our service desk on:
Phone: 0800 10 80 44, option 1
Email: interrai@tas.health.nz
Section 2: Methodology
Your most common questions about interRAI methodology, answered.
Firstly refer to your interRAI Assessment Form and User's Manual or online section help within the interRAI Assessment Software. You can also find coding FAQs in the interRAI workbook units in iL&D. They are in the section called, 'Coding tips and FAQs'. Coding FAQs are grouped by assessment sections. Sections are listed as they appear in the assessment software.
Look for this picture in iL&D to find your workbook.
Still can't find the answer? Please email us at interRAI@tas.health.nz or phone 0800 10 80 44 option 3.
Section 3: Training
Your most common questions about interRAI training, answered.
Everyone who is requesting training needs to fill in a user access form. This is then approved by their manager by them following the instructions in the email that the form has generated. The interRAI Education and Support team will then contact the manager with proposed training dates.
Call or email:
Phone: 0800 10 80 44, option 3
Email: interrai@tas.health.nz
To prepare for your training visit this page.
For help logging in to iL&D, see our Welcome to Training video:
An index of manuals is available here: Workbooks and manuals
All aged residential care facilities and home care providers have been issued with a full set of interRAI manuals. If you need replacements, you can order them from us.
Email: interRAI@tas.health.nz